Complaints Policy
Roof Replacement Huntsville AL wants every homeowner in Huntsville, Alabama and nearby towns to have a fair experience with this site. If something went wrong, this page explains how to tell us and where else you can turn.
Prefer to talk? Call now(256) 555-0174Complaints about this site: If you have a concern about how we handled your request, your details or anything on roofreplacementhuntsvilleal.com, call (256) 555-0174 or use the contact page. Tell us your name, the date you contacted us and what happened. We aim to reply within a few business days and to explain what we can do.
Complaints about a roofer: The roofer you hired is an independent business, so start by raising the problem with them in writing and keep copies of your contract, photos and messages. We would still like to hear about it, because it helps us decide which roofers we connect homeowners with.
State help: Alabama roofers who take jobs over $2,500 must be licensed by the Alabama Home Builders Licensure Board (HBLB), and their license number must appear on their contracts. If you have a complaint about a licensed roofer, you can contact the HBLB through hblb.alabama.gov. Homeowners harmed by a licensee may be able to claim actual damages from the Board's Homeowners' Recovery Fund.
What we can't do: We can't settle contract disputes, order a roofer to do work or give legal advice. For a legal question, speak with a lawyer.